In this video, Andrea Goulet, at the Agile Greece Summit 2019, discusses the importance of empathy in software development. She argues that empathy is a technical skill that can be learned and practiced, and that it is essential for building trust and collaboration within teams. Goulet outlines a six-step process for developing empathy, which includes:

1. Recognizing that empathy is a skill.

2. Understanding the context of the person you are trying to empathize with.

3. Identifying their needs.

4. Brainstorming possible solutions.

5. Considering the constraints.

6. Creating and delivering artifacts.

She also emphasizes the importance of secondary artifacts, which are additional deliverables that can help to build trust and strengthen relationships.

Speaker Bio:

Andrea Goulet has over 15 years of experience in software development, and is passionate about helping teams build empathy and trust. In this talk, she discusses the importance of empathy in software development, and outlines a six-step process for developing empathy.