Enter the conversation with Anna Miedzianowska, a seasoned expert in customer experience and digital transformation, as she tackles the perceived tension between customer experience and tech innovation. She explores key themes:

Defining the Terrain: Understand what customer experience and tech innovation truly mean and why they're crucial in today's competitive landscape. Miedzianowska argues for their united importance.

The Symbiotic Relationship: Discover why these elements aren't opposing forces but rather complementary drivers. Miedzianowska shares success stories of organizations integrating both to enhance customer satisfaction.

Strategies for Harmony: Gain actionable insights on aligning customer experience improvements with innovation. Miedzianowska emphasizes cross-functional collaboration for holistic solutions.

Measuring Impact: Learn about key performance indicators (KPIs) to assess the effectiveness of balancing these priorities.

Miedzianowska encourages leaders to adopt a holistic strategy that leverages the strengths of both areas. Ideal for decision-makers aiming to innovate while keeping customer needs at the forefront.

Speaker Bio

Anna Miedzianowska is a recognized leader in customer experience strategy and digital transformation. With over a decade of experience in various industries, she has helped organizations enhance their customer engagement through innovative technology solutions. Anna is passionate about bridging the gap between technology and user experience, ensuring that businesses can thrive in an increasingly digital world. She frequently speaks at industry conferences and contributes to thought leadership on the intersection of customer experience and tech innovation.